The HastyHost Holiday Saga Part 2

So I had received a message from HastyHost that they would be migrating my account to a new server, but they didn't know if there would be any downtime or when it would be. That was on December 13,2007.

Fastforward to December 27, 2007, and I get an email from HastyHost saying that the migration is now complete, and that I should log into cpanel and make sure all is well. I log into cpanel, everything seems to be okay, except that none of my sites are loading and I cannot open my email accounts.

I shoot off a quick email to support and in response I get an email that says don't write to us, open a support ticket. Oh, and by the way, nameservers take up to 48 hours to set correctly, so wait until 48 hours are over and then send us a ticket. Here is that email:



Ofcourse, I was more than a little perturbed. It's the holidays, people are visiting websites to find deals and information, and you tell me, without any warning, that I will not be able to access my websites for another 48 hours, dead in the middle of the holidays?? I was not amused. So I opened a ticket:



Part 3 will follow shortly.