The HastyHost Holiday Saga Part 3

So up to this point I have opened a support ticket and vented my frustration at the timing and lack of sense (in my opinion) of this migration. Robert was quick to respond and let me know that he had no control over what happened on that server, because it was a reseller account.

Now how is this my problem??? I know I paid HastyHost for hosting, no one else, so ofcourse I hold HastyHost responsible if anything happens. Anyway, I decided to wait and see what happened, and to be patient and accept that I was going to lose some business in the process. I know doing business is not easy, but I thought that that response was a cop-out and a refusal to accept responsibility. Had he told me when I purchased the account that he was not in full control of the server I may have rethought putting some of my more important and critical websites on that plan.

Nonetheless, today, December 29, 2007 at 11:49am, I receive an email stating that there is a problem with mySQL databases, and that it will take 2-5 hours to get all of them restored.



Sure enough, I check and this time all my sites that are on databases are showing the ugly Wordpress Database Error page, or the PHPNuke error page, or just a random database could not be found error! How annoying!

By this time I am so pissed off a little more anger is something I feel I can handle, at least for another 5 hours, so I wait, and wait, and wait, and wait... for 9 long hours of hitting refresh, clear cache, refresh, etc. At this point I am past pissed off, so I send off another support ticket, since my first one was closed.



As you can tell, I am NOT happy with Hasty Host.